Cancellation & Refund policy
PRIYAM KUMAR believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- PRIYAMKUMAR.COM does not accept cancellation requests for digital products delivered automatically right after payment in the form of soft copies like PDF, DOC, DOCX, PPT, PPTX, XLSX etc. We take cancellations for services like academic courses, zoom library, personalized educational tools development etc However, refund/replacement can be made if the customer establishes that the quality of product delivered does not match the description or image shown on the website.
- In case of receipt of damaged or defective items please report the same to our email or using other modes of communication provided in the contact us section of our website. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of any Refunds approved by the PRIYAM KUMAR, it’ll take 3-5 days for the refund to be processed to the end customer.
Mode of payment:
- Accepted payment methods: Credit cards, Debit cards, Netbanking & UPI payments.
- Cancellations & refund: Since all our payment modes are through banking channel, it will be refunded through same channel to your bank account.
- Dispute resolution: Email us Contact@priyamkumar.com
Shipping & delivery policy
Shipping is not applicable for our business. All our products are digitally delivered.